Shipping & Returns

Shipping Policy

 

Thank you for visiting and shopping at www.TierraCompostables.com.​ Below are our shipping / return policies and corresponding information.

Processing:

All orders are processed immediately after order placement.

You will receive an email with a tracking number when your order is shipped.

Please allow up to 10 days for "TideTuners™" order deliveries (if no custom branding). We can accommodate expedited shipping requests under special circumstances. 

Orders are not shipped or delivered on holidays.

Shipping charges for your order will be calculated and displayed at checkout (on invoice for "TideTurners™" orders)

Free Shipping promotions are calculated prior to tax inclusion.

Free shipping promotions do not include "TideTurners™" products.

For now, only domestic U.S. shipping is permitted, unless specifically requested and approved.

Delivery:

If there will be a significant delay in the shipment of your order, we will contact you via email.

Please note that all packages are shipped uninsured. You will only be charged for the items that are shipped to you.

Please contact us here with any questions or concerns.

 

Return Policy

 

Our goal is your complete satisfaction, if for any reason you are not satisfied with your order, please reach out to us here or email Info@WildPlastic.Org and we will do everything in our power to fix the issue.

Refunds will only be warranted, less shipping cost, if the product purchased is defective or damaged upon receipt.

We will not accept a returned item that’s worn, purposely or accidentally damaged, or washed or altered in any way.

Refunds will only be warranted, less shipping cost, if submitted to us within 5 calendar days of the delivery date.

Wild Plastic must be notified in writing (electronically) within 5 calendar days of the delivery date for any delivery shortages or damages.

Return shipping costs are the responsibility of the purchaser, unless the product was defective or damaged upon receipt.

If a refund is entitled, we will either send you a replacement (exchange) or provide a refund of the item's purchase price.

Only under special circumstances will we require you to send the item back.

Please send all returned items to:

Wild Plastic

222 Yamato Road Suite 106 #278

Boca Raton, FL 33431

Cancellation/Exchange Policy

We gladly accept items for exchange within 5 calendar days of your package arrival. You may exchange any unwashed and unworn or defective merchandise within 5 calendar days of the arrival date. Sale and discounted items are not available for exchange. Please contact us via www.WildPlastic.Org/Contact-Us or e-mail us at Info@WildPlastic.Org and follow the instructions for returning on the Returns page. Keep all original tags attached and send the original invoice when shipping.

If the product is damaged you must notify us within 24 hours of receiving the package in order to get an exchange. We will not accept your exchange without proof of purchase (original invoice). Items cannot be returned if they have been washed or altered in any way.

Please send your exchanges Request to Info@WildPlastic.Org for further instructions.

*Please note that if your package is not postmarked by the 5 day deadline we will send the item back to you at your expense.

Please take caution with your packages as we can't be held responsible for any damages that may occur once the product(s) leaves our store. All merchandise is inspected before it is shipped. We will process your exchanges within 24 hours of the package arriving to us.

We reserve the right to refuse any returns that we determine are not in line with our policies. In addition, all sales on merchandise are final. We will make every effort to please our customers with excellent customer service, but by purchasing our merchandise you agree to our terms. For additional Terms please see our Service Terms.